FAQ’s for Table Rate Shipping app for Shopify. Please contact us if you can’t find the answer you are looking for.
Q: What is a table rate?
A: Table rates are a simple way of calculating shipping via a spread sheet. They are simple yet powerful way to pass savings on to your customers as they allow rates to be set down to the postal/zip code, or all the way up to the country. They allow you to set the rate via cart weight, number of items, or value. They are especially useful for shipping items that don’t fall in normal shipping categories, like large, heavy or bulky items. Originally used on Magento, they are now available on Shopify via our app.
Q: What version of Shopify do I need to use the Table Rates Shipping app?
In order to use Table Rates Shipping app your store must meet one of these criteria:
- Your shop is on the Advanced Shopify plan or higher.
- Your Shopify plan is paid annually.
- Your shop is a development store.
You can read more about the requirements here.
Q: What is the maximum number of table rates?
A: The maximum number of rates for Table Rates Basic Plan is 5. Table Rates Plus Plan allows for 10 rates.
Q: What headers are required in the sheets?
A: The following headers are required for the rates to function correctly:
‘Country Code’
‘Region/State’
‘Shipping Price’
One of the following zip/postal code headers are required:
‘Zip/Postal Code’
or:
‘Zip/Postal Code Start’
‘Zip/Postal Code End’
Check out our example sheets for reference.
Q: What format do the country codes need to be in?
A: Country column must use valid two character code.
Q: What format is required in the Region/State column?
A: A two letter State, Province or Territory code is required in the Region/State column.
Q: What units can be used in the weight column?
A: Weight can be calculated in pounds, grams or kg. If pounds are desired use the ‘Weight (and above)’ column header. If grams are desired use the ‘Weight Grams (and above)’ column header. If KG are desired use the ‘Weight KG (and above)’ column header. See our example sheets for reference. If you require another unit of weight to be used, please contact us. We will be adding more units in future versions.
Q: Can I cap a rate to not show above or between certain values?
Yes, just put a non integer (for example ‘NA’) for the ‘Shipping Price’ in the row you you’d like to not show the rate. For example see this sheet.
Q: Can Zip/Postal codes be specified in ranges?
A: Yes, just use the ‘Zip/Postal Code Start’ and ‘Zip/Postal Code End’ headers to specify each end of the range. For an example check out this sheet.
Q: Can wildcards be used at the end of Zip/Postal codes?
A: Yes, just use an asterisk (*) at the end of the code and it will match on all codes in that range (for example 9810* will match 98100-98109). If no asterisk is present the app will look for an exact match.
Q: Do I need to include a “Region/State” if I include “Zip/Postal code” and “Country Code”?
A: Yes, the app needs to match on Country Code, Region/State and Zip/Postal code for the rate to appear. If you need help completing data in your sheet, like adding Regions or States, let us know as we have tools to get your sheet updated with the correct data.
Q: Some rates are not showing up for some shipping locations, why?
A: Navigate to your store’s Shopify Admin -> Settings -> ‘Shipping and Delivery’ and check to make sure the locations you’d like to provide rates for are enabled and that ‘Table Rates Shipping’ is listed for those locations.
- “Any of these tags”: One or more products in the cart must have at least one of each of the selected tags. For example if tag “Free” is selected, only one product in the car would need the tag “Free” for the rate to appear.
- “All of these tags”: All products in the cart must have the selected tags. For example of the tag “Free” is selected, all products in the cart would need the tag “Free” for the rate to appear.
- “Combination of these tags”: Products in the cart must have at least one of each of the tags combined. For example if tags “Free” and “Sale” are selected, one product could have the tag “Free” and a second could have the tag “Sale” for the rate to appear.
- Only show if the customer has one or more of the tags selected (Must have one of these tags).
- Not show if the customer has one or more of the tags selected (Must not have any of these tags).
Q: What data do you save?
A: We save your store URL and your uploaded table data to refer to when a customer on your store requests a shipping quote. We don’t save any data about your customers, orders.
Q: What happens to my data if I remove your app?
A: When you remove our app, all data about your store and rates is deleted.
Q: Where can I finds setup instructions?
A: Here are instructions for getting rates set up.
Still have questions? Feel free to contact us with any other questions.